Refund policy

Return & Exchange Policy

At Intermix.pk, we strive to deliver premium quality medical apparel that meets the highest standards of comfort, durability, and fit. If you need to exchange an item, we are here to ensure a smooth and transparent process.

1. Exchange Policy

Items purchased from our online store can be exchanged at our office address, or returned via courier after coordinating with our customer service team.

Exchanges are granted under the following conditions:

  • Timeframe: The exchange request must be submitted within 3 working days of receiving your parcel via Email, Phone Call, WhatsApp, or SMS.

  • Reason Provided: The request must state a valid reason for the exchange (e.g., size mismatch or style preference).

  • Original Condition: The item must be in its original packaging with all tags, labels, and seals fully intact.

  • Unused & Unwashed: The product must show no signs of wear, usage, washing, stains, emissions, perfumes, or scents. Any item showing signs of use will not be eligible for exchange.

Note: Intermix.pk reserves the right, at its sole discretion, to inspect the returned item and accept or deny the exchange request based on product condition. Once your exchange request is reviewed and approved, our customer service team will contact you with dispatch instructions.

2. Refund Policy

  • Strict No-Refund Policy: Intermix.pk strictly follows a No Cash Refund / No Cashback policy.

  • Applicability: This policy applies once an order has been placed, payment has been processed, or the parcel has been delivered to the customer.

3. Damaged Items & Manufacturing Claims

If you receive an item with a manufacturing defect, incorrect sizing, or a wrong item altogether, we will promptly resolve the issue for you.

  • Filing a Claim: You must report any damage or incorrect shipment within 2 working days of receiving your parcel via phone, message, or email.

  • Resolution Process: Upon reviewing and approving your claim, our customer service team will issue an Online Store Coupon equivalent to the value of the damaged item. This coupon can be redeemed exclusively on our online store for future purchases.

  • Processing Time: Please allow up to 1 week (7 business days) for our team to process damage claims and issue your store coupon.

Contact Customer Service

For any exchange requests, damage reports, or queries, please reach out to our team:

  • WhatsApp / Call: +92 3035282321

  • Email: intermix.care@gmail.com