FAQs – Intermix
Welcome to the Intermix FAQs page! Below are some common questions and answers to help make your shopping experience smooth and hassle-free.
Ordering & Payments
Q: How can I place an order?
A: Simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept payments via credit/debit cards, bank transfers, and Cash on Delivery (COD) within Pakistan.
Q: Can I cancel or modify my order?
A: Orders can only be modified or canceled before they are processed. Once shipped, changes cannot be made. Contact our support team as soon as possible for assistance.
Shipping & Delivery
Q: Do you offer nationwide delivery?
A: Yes, we deliver across Pakistan.
Q: How long does delivery take?
A: Standard delivery takes 3-7 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS to monitor your package.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 7-day return and exchange policy, provided the items are unworn, unused, and in original packaging.
Q: Are sale or customized items eligible for return?
A: No, sale and customized items are not eligible for return or exchange.
Q: How do I request a return?
A: Contact our customer support team with your order details, and we will guide you through the return process.
Product & Quality
Q: What type of fabrics do you use?
A: We use high-quality, breathable fabrics that are durable and comfortable for daily wear.
Q: Do you follow safety and quality standards?
A: Yes, all our machines comply with government safety standards, ensuring high-quality production.
Customer Support
Q: How can I contact customer service?
A: You can reach us via email, phone, or WhatsApp during our working hours. Visit our Contact Us page for details.
Q: What are your customer service hours?
A: Our support team is available from Monday to Saturday, 9 AM – 6 PM (Pakistan Time).
For further assistance, feel free to contact us. Happy shopping with Intermix!